
Photo: UN Photo/Martine Perret
Dialogue and mediation are important tools to address conflicts in a constructive manner and avoid violence, end ongoing violence, and prevent the recurrence of violence.
A dialogue process is an open-ended discussion between the parties to a conflict that entails listening, understanding, and the sharing of perspectives.
A mediation process is more formalized. A mediator, commonly representing a neutral outside party, provides a framework for negotiations between the parties to the conflict, aimed at reaching a concrete settlement such as a peace agreement.
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